9. Exceptional Comfort and Service at Never@Home Cape Town
Real Stories: How Our Members Enjoy Free Stays Around the World
Not just for the young! Discovering true hospitality and vibrant city life at Never@Home on Kloof Street.
Frieda visited this hidden gem
My visit to Never@Home Youth Hotel was way more than I expected! I chose to stay there because of the fantastic location – Kloof Street in Cape Town. It is THE STREET to stay if you want to experience the unique Cape Town vibe and not have to get into your car to visit a restaurant.
We were offered safe parking for our car and Ruth, the Manager, attended to all our needs and made us feel welcome. Although the room was small, there was everything one needs for a comfortable stay. Much more than is expected of a Youth Hotel (Backpackers). We had a lovely comfortable queen bed with white linen, coffee and tea with mugs and a kettle. Enough blankets for the cold weather and even a safe.
But the best of all was the staff. I have stayed at many 5- and 4-star hotels with good service from the staff but the customer service of Never@Home was on another level! Check-in was professional and fast and immediately links you to a Never@Home WhatsApp group where you communicate directly with the staff member on duty. Whether you need suggestions on restaurants or need a hair dryer, the reply on whatsapp or a knock on your door happens within 5 minutes!
There is a Gerhardus and his team created a fantastic and unique space for people from all ages, not only young people. YOURS TRULY is an onsite restaurant and bar and we love the private deck area reserved for guests. There is a small outside gym, bikes to rent, outside seating in the garden and a communal kitchen should you want to prepare something to eat. Will I book a swop their again? Without a doubt!! Well done to the entire team 👏🏼👏🏼
Tucked right in the heart of Cape Town’s buzzing Kloof Street, Never@Home Youth Hotel offers a unique blend of stylish accommodation, community spirit, and unforgettable experiences. Whether you’re in town for a short city break or a longer stay, this modern and vibrant lodge invites you to be part of their adventurous family.
Just steps from some of the city’s best restaurants, bars, parks, and boutique shops, the location couldn’t be better. Guests wake up to views of Table Mountain or Lion’s Head, and have the chance to join guided hikes, enjoy local markets, or even plunge into Cape Town’s icy waters during a beach yoga session.
But Never@Home is more than just a place to sleep. The friendly crew—known for going the extra mile—creates a warm and welcoming environment for travelers of all ages and backgrounds. From the fast check-in process and responsive WhatsApp concierge to fun daily activities like movie nights, braais, and table tennis tournaments, every detail is designed to make you feel at home.
The accommodation itself is stylish and well thought-out, offering comfy beds, quality linen, secure lockers, high-speed WiFi, and spotlessly clean rooms. Whether you choose a private room or a dorm-style space, comfort and connection are guaranteed.
And when you’re ready to explore? Never@Home’s in-house travel desk offers a range of exciting tours—from Stellenbosch wine pairings to Cape Point drives and penguin encounters. Or simply unwind in the garden, firepit, outdoor gym, or rooftop lounge with fellow travelers.
For our member Frieda, this stay was far beyond expectations—and proof that even a youth hotel can deliver 5-star service and heart.
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